All bills are due by the 15th
of each month unless otherwise noted on your bill. A late fee of 15% of the balance will be
added to your account on the business day following the 15th if the
account is not paid in full by the 15th.
If you have a concern about your
bill you must contact the EPWSA office immediately. There will be no re-reads after the first
week of each month. If you do not
receive your bill the first week of each month, please contact the EPWSA office
immediately. Failure to receive your
bill does not relieve obligation to pay or avoid penalties and/or disconnection
charges.
The cut-off date for non-payment
is the 25th of each month. If the 25th falls on a
weekend, cut-off day will be the next business day. Payment must be received before 8:00 a.m. on
the 25th of the month. A secure drop box is provided by EPWSA for
payments after hours. Payments will be
removed from the drop box at the beginning of the business day of the 25th.
Any payments received after 8:00 a.m. will have a $50 disconnect fee added to the
account at the beginning of the business day of the 25th if payment
is not received before 8:00 a.m. A
cut-off list will be issued and the disconnect fee will be owed even if water
has not been disconnected yet. If water
service is cut-off, payment must be received in the EPWSA office before 3:00
p.m. to insure the water service will be turned back on that same day.
Any returned check on an account
will be charged a $30 bad check charge.
A letter will be sent out to the customer and the customer will be given
10 days from the date of the letter to pay the bad check amount and bad check
charge. In the event payment is not
received in the time given, service will be disconnected. If any check written for deposit on a new
account is returned, the service will be disconnected immediately. If any customer has 3 returned checks, only
cash or money orders will be accepted on that account.
The policy of the Eatonton Putnam Water & Sewer Authority
is to provide a means of adjustment for charges resulting from leaks of
“catastrophic” proportion by allowing a ONE-TIME credit per 12 month period.
“In cases where water is shown to have leaked through a
customer’s private water piping and has caused billing which is over 15,000
gallons in excess of that customer’s average monthly usage over the previous
twelve months, the consumer will be required to pay only the Authority’s
current cost of water per 1000 gallons for usage over 15,000 gallons over the
average. No adjustments will be made for billings of less than 15,000 gallons
in excess of the customer’s average monthly usage over the previous twelve
months.”
In the event the leakage occurs over two billing cycles,
consideration will be given to both bills in the event the leakage amount is in
excess of 15,000 gallons over the customer’s average monthly usage over the
previous twelve months. This only
applies to a leakage that occurs over two billing cycles.
It will be the customer’s responsibility to request a leak
adjustment. Water leak adjustments must be requested using the REQUEST FORM FOR
LEAK ADJUSTMENT and must be accompanied by a plumber’s receipt or other proof
of the repair. This form can be obtained
at the EPWSA office or on-line at www.epwsa.com Consideration may also be given to SEWER CUSTOMERS ONLY for
filling pools on an annual basis. The
credit will be applied to the sewer portion of the bill only. The customer is responsible for notifying the
Authority before filling the customer’s pool in order to get a beginning
reading from the water meter. After the
pool is filled, the customer is responsible for notifying the Authority to get
an ending reading from the water meter.
Adjustments will not be made if the Authority is not notified before and
after the customer fills the pool.
The policy of EPWSA is to not reimburse customers for any
plumbing bills, property damage or related expenses associated with a water
leak or a sewer problem.
REQUEST FORM FOR LEAK ADJUSTMENT can be found under the "Downloads" section!
It is the policy of the
Eatonton Putnam Water and Sewer Authority to assess a fee of $25.00 to transfer
a service to another location served by the Eatonton Putnam Water & Sewer
Authority. This fee will be paid at the
time the customer requests a transfer, no exceptions.
At the time of transfer,
if a customer does not have a deposit on their account, a deposit fee of
$150.00 must be paid with the transfer fee of $25.00.
Is your bill higher than normal? If so, please use this guide to help
determine the source of the problem.
First: ·
Verify
the number of days in the billing period.
For all accounts we bill monthly so your bill is usually around 30 days
of service. If for some reason your bill
is for more days of service than usual, this will cause the bill to be higher.
·
Compare
your consumption for this bill to the consumption in your bill for the previous
year. All this can be found in the chart
on your bill. At certain times of the
year people do use more water than at other times.
Next, answer these
questions: ·
Could
you have actually used more water during this billing period? Have you had guests for an extended
period? Have you watered your lawn or
garden? Have you been washing your
vehicles or using your hose for anything else?
Did you accidently leave something running?
·
Have
you noticed any leaks inside the home?
Leaky faucets, a toilet that may run, wet areas in the basement or
around the water heater, etc.? Do you
ever have to jiggle the handle on the commode to get it to stop running? All of this can contribute to a high
bill. A running toilet uses more water
than you think.
o
Suggestion:
You may test your commode by pouring a small amount of a colored liquid
in the tank. If it leaks into the bowl,
this indicates you might have a problem.
·
Have
you noticed any unexplained wet areas in your yard between the meter and the
house?
o
Suggestion:
If no, then check now. If yes,
you can turn off the main water supply at the house and then check your water
meter for movement. If it moves, this
could indicate that you have a leak in the line.
Finally: ·
If
you are unable to perform the tasks suggested above we can send a Water
Representative to your home. We do not
make repairs on the customer’s side of the meter but we can try to help find
the source of a leak. Please call the
office at 706-485-5252 to request an appointment. Please be aware there is a service charge of
$50 that will be charged to your account if we send a Representative to your
home and it is determined the leak is on the customer’s side.
·
You
may elect to call a plumber and have repairs made at any time, at your own
expense. If a leak is the cause of your
high bill and repairs are made, you MAY
qualify for an adjustment upon proof of repair.
If you have any questions or would like more information please contact
our office.
